FAQ

Order Related Questions

Do you accept returns or exchanges?

We do not accept returns for our products and are not responsible for any damages/losses caused by shipping. If you items are lost or damaged, we will work with you to help file a claim with the shipping provider.

Each and every product is hand made especially for your order. If there are issues with the print or embroidery, please reach out to us so we can do what we can to make things right.

Orders that are returned to sender will be reshipped for a redelivery fee.

If you enter in the wrong shipping address, please contact us ASAP so we can update the shipping address for you manually. If the order has already been processed, the order will be shipped to the original address listed.

How long until my item is shipped?

Every clothing item is produced individually per order. We do our best to manufacture and ship your item(s) as quickly as possible, usually within 4-5 business days.

We have seen orders ship out in as quick as 2 days, and as long as 9. It all depends on how many orders we have at the time.

Please allow for two weeks before contacting us regarding your order. We are always working to minimize shipping delays and get you your order as quickly as possible!

How can I make sure I order the correct size clothing?

We do our best to attach sizing charts to the descriptions of all of our products. If you can't find the sizing chart, please don't hesitate to reach out and we can provide it for you.

We want to make sure that everyone is satisfied with their order, so please make sure to read the material blend as well as the sizing chart to make sure the shirt will achieve the correct fit.

Can I request a design from my favorite anime?

Absolutely! We are always striving to add to our catalog with new designs for different shows and characters.

Please don't hesitate to reach out to us with any suggestions of what you would like to see released next!

To make sure you don't miss out on a drop, sign up for our email list and follow us on our Instagram @otaco.us!

The Three Pillars of Ota Co Clothing

  • Commitment to Quality

    At Ota Co Clothing, we are committed to providing the absolute best when it comes to quality of our designs, clothing, stitching and prints. We want to ensure that every customer is satisfied and comfortable in our clothing.

  • Commitment to Customer Service

    We wouldn't be where we are today without the people that choose to support our designs. Our biggest priority is the satisfaction of our customers, and pride ourselves on excellent communication and service.

  • Commitment to Evolution

    We are never satisfied and we never give up. We are constantly striving to improve our designs and push the boundaries of minimalist anime clothing. Ota Co Clothing is committed to evolving with the community to make sure that we constantly improve our brand to be better each day.